Question 1

Which payment methods do you accept?

Accepted Answer

mada, Visa, Mastercard, Apple Pay and STC Pay, plus installments with Tabby and Tamara. Cash on delivery is available for smaller orders and appears at checkout when your order qualifies.

Question 2

Can I pay for my board in installments?

Accepted Answer

Yes. Pay in 4 interest-free installments with Tabby, or 3 to 4 with Tamara. The first payment is due when you order, and the rest monthly.

Question 3

Do prices include VAT?

Accepted Answer

All prices include 15% VAT, and every order comes with an electronic tax invoice.

Question 4

I need an invoice in a company’s name. What should I do?

Accepted Answer

At checkout, choose the option for a tax invoice in a business name, then enter the company name and VAT number. You’ll receive a full tax invoice.

Question 5

How long does delivery take?

Accepted Answer

White-glove board delivery takes 2 to 4 days and you choose the slot. Standard shipping takes 3 to 5 business days, and express arrives the next day in Riyadh, Jeddah and the Eastern Province.

Question 6

Do you deliver to a marina or chalet?

Accepted Answer

Yes. Choose “Marina or beach” as your delivery address type and add the marina name and berth number, and we’ll hand the board over to you there.

Question 7

Why did my battery arrive in a separate shipment?

Accepted Answer

Lithium batteries ship by ground under transport regulations, so they may arrive in a separate shipment at around the same time as your board.

Question 8

How long is the warranty?

Accepted Answer

The warranty is local and covers the hull, motor and battery from the date of delivery. The term for each category is listed on our Warranty & service page, and it includes parts and labour.

Question 9

How do I register my board for warranty?

Accepted Answer

Boards you buy from us are registered automatically after delivery. If you bought from another authorised dealer, register from your account with the serial number and a photo of the invoice.

Question 10

Where is servicing done?

Accepted Answer

At our authorised service center in the Kingdom. In major cities, we collect the board from you and bring it back after the repair.

Question 11

Do I need previous experience?

Accepted Answer

No. White-glove delivery includes a first-ride walkthrough, and most people stand up on the board in their first session. Start in beginner mode and raise the speed gradually.

Question 12

How long does a battery charge last?

Accepted Answer

It depends on the board, your weight, your speed and the sea conditions. The approximate ride time is listed on each board’s page, so you can compare them.

Question 13

Where can I ride?

Accepted Answer

At beaches and marinas that allow motorised watersports. Follow the operator’s instructions, and keep clear of swimming areas and reefs.

Question 14

Can I return my board?

Accepted Answer

Yes, within the return period from delivery, as long as it hasn’t been used in the water and is in its original packaging. We collect it from you for free; the details are in our returns policy.

Question 15

When will I get my refund?

Accepted Answer

We inspect the product within 3 business days of receiving it. The refund then goes back to your original payment method within 5 to 10 business days, or instantly as store credit.

Frequently asked questions