01Return period
You can return or exchange any product within the return period from the date of delivery, provided it is in its original condition.
02Conditions
We accept a return when the following conditions are met:
- The board hasn’t been used in the water and has no scratches
- The original packaging and all accessories are included
- You have the purchase invoice or order number
03Non-returnable items
For your safety and the safety of others, we can’t accept returns of:
- Used batteries, except for manufacturing defects
- Modified or custom-built products
- Wetsuits and masks once the packaging has been opened
04How to return
Start a return from My account > Orders, or message us on WhatsApp. We collect the product from your address for free, or you can drop it off at the showroom.
05Refunds
Once the product reaches us, we inspect it within 3 business days. If it’s approved, the refund goes back to your original payment method within 5 to 10 business days, or instantly as store credit.
For Tabby and Tamara orders, the remaining installments are cancelled and any amount already paid is refunded.
06Defective products
If a product arrives defective or damaged, let us know within 48 hours of delivery with photos, and we’ll replace it or refund it in full at no cost.